When will my order be delivered?

Online Orders are only eligible for Next Day Delivery: Tuesday-Friday. (Weekend delivery is not available.)
Phone Orders placed by 2pm are eligible for Same Day Delivery pending on product availability & existing order volume.
We do not deliver after 5pm unless it’s a major Holiday week & only if it’s still light outside. We do not deliver after dark!
During Holiday weeks (i.e. Christmas, Valentines, Mother’s Day, etc) deliveries are prioritized by route, not the order in which they were received.
We cannot guarantee specific Delivery Times. There are too many variables that can effect our ability to offer this option.
We will not doorstep arrangements if the outside temperature exceeds 80 degrees. During hot days, we call every recipient to ensure someone will be home before we deliver. Please ensure we have the best phone number to reach your recipient.
Cancellations: Please ensure your recipient will be home for the delivery date you request. Our POS system no longer credits transaction fees. If you decide to cancel your order, a 4% transaction fee (pre-tax) will be deducted from the amount returned to you.

How long should my flowers last?

We use a variety of novelty & sturdy flowers to ensure our flower arrangements last 3-5 days overall. Vase life of flowers is dependent on these key categories: Harvest/Distribution, Variety, & Care/Climate.

Harvest/Distribution: Quality starts at the farm and is passed along to our wholesaler. Majority of the product we receive is fresh & we inspect it thoroughly. However, there is no way for florists to know how old the product is as that information is not available/mandatory in our field. It has been our experience that we see a dip in quality during major holidays (predominantly Christmas & Valentine’s Day) as both the farms & wholesale suppliers struggle to keep up with rotation and high yields of product.
Variety: Some flowers will expire after a couple of days: Hydrangea, Stock, Snapdragons, etc & others will champion for nearly a week: Chrysanthemums, Alstroemeria, Carnations, etc. We use a variety of both types to ensure the overall arrangement will last 3-5 days.
Care/Climate: All arrangements need to be topped off with water upon receipt & on a daily basis. Arizona is a dry/warm climate which affects water levels greatly. Sunny windows and drafty locations will also impact how flowers and plants perform. We provide Care Tags that outline best practices for Floral Arrangements & Plants and highly recommend recipients read them.
24-Hour Guarantee: Quality issues that arise within 24 hours of delivery are eliglbe for replacement or refund. We must be contacted within 24 hours to reconcile, pending product pick-up. Any quality issues experienced after 24 hours are not eligible for a refund due to care factors that are out of our control. Please contact us directly so we can resolve the issue: (480) 703-0799.
Refunds: Our POS system no longer credits transaction fees. If your order is refunded, a 4% transaction fee (pre-tax) will be deducted from the amount returned to our customers.

Where is the Shipping & Tax for checkout?

Shipping & Tax are calculated during the Checkout process. Fountain Hills, AZ Tax Rate combined with Maricopa’s Tax Rate is: 9.2%

Delivery Area: 85268, 85263, 85264, & 85259
“Shipping Information”: All of our products are hand-delivered. Please ensure you enter the Recipient’s Information in the “Shipping Information” portion of Checkout. For multiple recipients, you must complete a separate transaction for each individual one at a time.
ApplePay Customers: Before verifying your “Touch ID” to purchase the item(s), please ensure you change the Shipping Information to the Recipient’s information, and take note of all of the charges included in your payment at that time (a pop-up window breaks down Tax & Delivery).
Credit Card Customers: Gatsby’s accepts All Major Credit Cards (AMEX, Visa, MasterCard, Discover) & Debit Cards.